They could maybe make their control panel a little more intuitive from first glance, and also update the look a little more. It really is an excellent product that I have not had any complaints with in working on my clients computers. The only reason it is not my main remote viewer is that I already have a paid subscription through another remote viewing application. It also offers a very uncrowded interface, but lots of the options are easily accessible with a right-mouse click. It is an excellent application that allows for full control of the clients, and also gives me access to a Windows Task Manager locally so that I perform a ton of IT support functions - something that one of the big remote applications don't do at all. I can't believe this is free for up to 10 remote client endpoints. It is an incredibly good value for up to 10 clients considering the cost (free!) Further, I can use this product along with another remote viewer that is already installed on the computers accessed, and there is no conflict. To be so complete I only saw a fault and that is that the installer comes separately, one for who will make the connection and another for who will receive it, although this allows to maintain a scheme of "support-end user" can become cumbersome to install and configure for an inexperienced end user.
We know what we are looking for in remote support software but "Remote Utilities" offers a wide range of options that highlight it over others, such as: + possibility to record in video the entire remote session + possibility to manage which type of session to use according to the quality or speed of the internet connection (even lower the video quality to 2bits or in black and white) + different modes of connection, from total control, only see, control of the windows registry, tasks and services, inventory manager (see features of the pc only, that is, the session will only bring this information and nothing else) + the so required drag and drop function to access the clipboard in a simple and easy way CONS It allowed me to work from home with the small business that I have in my mother's house that is in another city, because by this means we can work together on the same PC and see together our administration and HR software, live chat and even record the work session PROS
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